Super 8 Hotel Pocatello
The Super 8 Hotel in Pocatello Idaho is a budget hotel, with great furniture and decorations of the rooms. The friendliness of the hotel employees are documented all over reviews and the internet. Running the desk included public speaking, arithmetic, and reasoning skills. Software used within the business, any reports, or routine checklists can change at any time, so employees must be trained to handle new situations quickly. Checking guests in and out is a small portion of the responsibilities of the desk agent.
Doing courtesy calls to bring the business back into the lives of the departed guests and other tactics were routine, but the real necessity of the front desk employee is to deal with the shifting and changing needs of each guest. Sometimes there were technical errors needing a voice of patience to calm a mass of growing angry people, or sometimes there were mechanical errors, with clients needing air conditioning without a working unit. All problems must be dealt with accordingly, and often they are fully unique. Improper handling would lead to bad reviews and further issues including loss of revenue.
I mostly dealt with the Audit shift, and did what the other desk agents hated to do. The accounting work for Super 8 was constantly going through different changes on corporate side, and thus added new and/or unused reports, all of which still needed to be compiled. Eventually the same information was compiled and decompiled multiple times and sent to a varied amount of shifting officials.
Cleaning and regular duties still apply on nights that things go bad, such as a power outage, elevator failing and trapping people needing to be calmed down, Car alarms going off or other sound issues causing a rupture of unpleasant sleepless nights, or psychological issues of guests on substances needing pacified in their own ways. All of the above I have had the pleasure of dealing with and adding to my list of things I have smoothly conquered.